Full Program Current Status Not Enrolled Price Closed Get Started Take this Course WATCH THE INTRO VIDEO ACCESS THE INTRO INFO Course Content Who Am I? Who is My Customer? 5 Assessments Expand Module Content Who is my Customer – Customer Experience Who is my Customer – Customer Questions Who is my Customer – Reacting to Customer Complaints Who is my Customer – Skills to Deal with Customer Complaints Who is my Customer – Behaviours That Turn Customers Off Back to Basics 4 Assessments Expand Module Content Back to Basics – Showing Sincerity Back to Basics – Nonverbal Cues Back to Basics – Engaging with Customers Back to Basics – Using Inflection It's All About Communication 3 Assessments Expand Module Content It’s All About Communication – Personal Communication Skills Inventory It’s All About Communication – Case Study #1 It’s All About Communication – Case Study #2 Exceeding Expectations 7 Assessments Expand Module Content The M.E Factor™ The M.E Factor™ – My Experiences The M.E Factor™ – My Engagement The M.E Factor™ – My Expectations The M.E Factor™ – My Education The M.E Factor™ – My Effectiveness The M.E Factor™ – My Entertainment
